Comments on: Could I Get A Refund?

By: ALSISON M

ALSISON M — Wed, 24 Jun 2009 10:50:36 +0000

ask them

By: Lily B Talus

Lily B Talus — Wed, 24 Jun 2009 10:50:36 +0000

yes, if the board hasn’t been made up yet, ask them if you can have something else

By: ragingmk

ragingmk — Wed, 24 Jun 2009 10:50:35 +0000

So long as the board has not been created you may be able to get a refund – or rather your parents will be able to if they’ve paid with a credit card. If it has already been started then details below will be applicable.
Taken from firebox website:
Christmas Returns Policy
Unwanted Christmas presents? Worried that you’re not going to able to send stuff back after Christmas? Worry not.
If you purchase something from our site for Christmas and the recipient doesn’t have the taste to realise a) how great both you and your present are or b) the possible benefits of owning more than one of it/them, then you can send the product back to us for a refund as long as the product is unopened and in perfect condition*. You must advise our customer service team before the 15th Jan and we must receive it back in our warehouse before the end of the month. Recipients can send their gifts back directly and we can offer them a Firebox.com gift voucher matching the value of the initial purchase.
This applies to any order purchased between the 15th of October and the 25th of December, which falls outside the normal 30 day guarantee.
*perfect condition means just that.

By: Baby Shoes

Baby Shoes — Wed, 24 Jun 2009 10:50:35 +0000

maybe call them or email and ask.
By Telephone: 0844 922 1010
(4p per minute at all times from a UK landline)
Internatonal callers: 0044 870 2414289
(International call rates)
Opening Hours: Telephone Orders
Open 24 hours (7 Days a Week)
Customer Service Queries
8.00am – 7.30pm (Monday 22nd – Tuesday 23rd)
8.00am – 3.00pm (Christmas Eve)
CLOSED (Christmas Day and Boxing Day)
CLOSED (Saturday and Sunday)
9.00am – 5.30pm (17.30pm Monday 29th and Tuesday 30th)
9.00am – 3.00pm (New Years Eve)
CLOSED (New Years Day)
9.00am – 5.30pm (Friday 2nd January)
CLOSED (Saturday and Sunday)
By Email: info@firebox.com
By Fax: 0870 220 2178 / +44 870 220 2178 (International Callers)
Head Office:
Firebox.com Ltd
Firebox House
Ardwell Road
London
SW2 4RT
United Kingdom
Returns: Firebox.com Returns
Units A & B
Coomber Way
Croydon
CR0 4TQ
United Kingdom