Could I Get A Refund?
Parents have got me a personalised monopoly set from firebox.com I don’t like monopoly so seeing it costs £80 I would prefer the money. As you are just given a voucher code to use and the board can not be created until they have your details do you think I should be entitled to a refund?
Comments
maybe call them or email and ask.
By Telephone: 0844 922 1010
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So long as the board has not been created you may be able to get a refund – or rather your parents will be able to if they’ve paid with a credit card. If it has already been started then details below will be applicable.
Taken from firebox website:
Christmas Returns Policy
Unwanted Christmas presents? Worried that you’re not going to able to send stuff back after Christmas? Worry not.
If you purchase something from our site for Christmas and the recipient doesn’t have the taste to realise a) how great both you and your present are or b) the possible benefits of owning more than one of it/them, then you can send the product back to us for a refund as long as the product is unopened and in perfect condition*. You must advise our customer service team before the 15th Jan and we must receive it back in our warehouse before the end of the month. Recipients can send their gifts back directly and we can offer them a Firebox.com gift voucher matching the value of the initial purchase.
This applies to any order purchased between the 15th of October and the 25th of December, which falls outside the normal 30 day guarantee.
*perfect condition means just that.